Quality Management System
The ISO 9001 standard offers a quality management system (QMS) model for obtaining and meeting customer requirements and enhancing its satisfaction. It is general and appropriate for all types of organisations.
Therefore, businesses from both the public and private sectors, including non-governmental organisations can benefit from the ISO 9001 quality management system model; despite being small, medium or large companies.
The instant benefit that can be realised from the implementation of ISO 9001 is the combined alignment of the activities of internal processes that are focused towards the improvement of customer satisfaction which will result in many other reimbursements, whether internal or external.
The standard is based on eight quality management principles:
An organisation depends on its customers and should therefore understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Leaders establish unity of purpose and direction of an organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation's objectives.
People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit.
A desired result is achieved more efficiently when related resources and activities are managed as a process.
Identifying, understanding and managing interrelated processes as a system contribute to an organisation's effectiveness and efficiency in achieving its objectives.
Continual improvement of an organisation's overall performance should be a permanent objective of the organisation.
Effective decisions are based on the analysis of data and information.
An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Enhance business competence and efficiency
Improve brand reputation and credibility
Encourage communication and raise morale
Boost customer satisfaction and loyalty
Enhance effectiveness and improve productivity
Eliminate unnecessary costs and waste