IT Service Management Standard
ISO 20000 is the international standard for service management. Part 1 of the ISO 20000 standard lays out a specification for a service management system (SMS).
This standard enables IT service providers to deliver quality services aligned with business requirements, improve service delivery, and build customer satisfaction.
Deliver consistent, high-quality IT services
Optimize resources and reduce operational costs
Build stronger relationships with clients
Enable expansion and new service offerings